These Culture Problems Are Polluting Your Customer Experience

Betsy Boehm Bland
8 min readJan 5, 2019

Conway’s Law: “organizations which design systems … are constrained to produce designs which are copies of the communication structures of these organizations.”

It’s amazing how much a company’s culture seeps into and shapes the customer experience. If your company fosters a positive culture, employees will go above and beyond to provide a positive experience…

Betsy Boehm Bland

Product Experience Team Lead and Designer | Mission Driven, User-Focused