These Culture Problems Are Polluting Your Customer Experience

Conway’s Law: “organizations which design systems … are constrained to produce designs which are copies of the communication structures of these organizations.”

It’s amazing how much a company’s culture seeps into and shapes the customer experience. If your company fosters a positive culture, employees will go above and beyond to provide a positive experience…

--

--

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Betsy Boehm Bland

Betsy Boehm Bland

Product Experience Team Lead and Designer | Mission Driven, User-Focused