So, you think good UX is a nice-to-have? Think again.The Hidden Costs of Bad Software Design: Lessons Learned as a Swim Team ManagerOct 1, 2024Oct 1, 2024
Before You Dive Into a New Job, Consider ThisThe first six months in a job are like swimming out into the ocean from shore.Sep 17, 2024Sep 17, 2024
Why Your Products Aren’t Working: The Lost Art of Contextual DesignRecently, I learned that my nine-year-old daughter needed glasses for the first time. She was ecstatic, while I felt the familiar parental…Sep 12, 2024Sep 12, 2024
Polio is personal for meThis is my mother’s true story of living through polio, and the vaccine discovery that changed everything.Nov 20, 20211Nov 20, 20211
So, You’re on a Performance Improvement Plan…Now What?Surviving and thriving after a PIPOct 12, 20212Oct 12, 20212
Published inAge of AwarenessThis is how organizations can grow better bossesThere’s an epidemic of weak leadership—and organizations can break the cycle by building and rewarding “soft” skillsJan 5, 20202Jan 5, 20202
This Is the $16,122 Social Security QuestionThis is part 4 of the Twin-Peaks-style saga, Retirement Isn’t All Sunshine and Palm Trees, following part 1, part 2, and part 3.Oct 28, 20191Oct 28, 20191
Published inUX CollectiveLeading through the design revolutionAs head of UX, I’ve learned a valuable lesson: No one likes being controlled; they want to be inspired. When I started as Director of UX…Jul 3, 2019Jul 3, 2019
So You Wanna Be a Manager…If we want people to fully show up, to bring their whole selves including their unarmored, whole hearts — so that we can innovate, solve…Feb 8, 20193Feb 8, 20193
These Culture Problems Are Polluting Your Customer ExperienceConway’s Law: “organizations which design systems … are constrained to produce designs which are copies of the communication structures of…Jan 5, 2019Jan 5, 2019
